Click HERE to see our Holiday Shipping Guide
GIFT CARD FAQ
Here you will find answers to frequently asked questions
Click HERE to see our comprehensive shipping guide.
To receive your order before the holidays, place your order by..
USPS Standard – 12/09
USPS Priority – 12/16
FedEx Ground – 12/16
FedEx Express – 12/18
Courier – 12/23 *Philadelphia County area only
In Restaurant – Same Day *Check hours of operation
Electronic – Same Day
19-Digit with Scratch-Off Pin:
You can check your balance by clicking on the ‘Check Gift Card Balance’ button on the grey navigation bar above.
14-Digit:
You can also check your balance by clicking on the ‘Check Gift Card Balance’ button on the grey navigation bar above. Enter the last 4 digits of your gift card number in the pin field.
9-Digit:
You can check your balance by calling 215-27-STARR (78277) or emailing info@starrgiftcard.com
The Gift Card Guest Services team is available
Monday-Friday, 10 AM-5 PM EST.
You can use your Gift Card at any participating STARR Restaurant.
Click here to view or download a complete list of restaurants.
STARR Restaurants gift cards can be used for dine-in or carry-out from any participating STARR Restaurant. Gift card payment can be applied towards the purchase of food, beverage (including alcohol), tax and gratuity.
STARR Restaurants gift cards CANNOT be used as a form of payment towards the purchase of gift cards or used as a deposit for a group dining event.
STARR Restaurants gift cards are not compatible forms of payment for third party food delivery services (i.e., Caviar, Dining In, Grub Hub, DoorDash).
The following properties do not sell or redeem Starr Restaurants gift cards:
Makoto (Manahawkin NJ, New York NY)
Morimoto (Orlando FL, Jakarta, Napa, Taghazout Bay, Las Vegas, Maui, Doha, Mexico City, Waikiki)
Osteria Mozza (Los Angeles CA)
St. Anselm (Brooklyn NY)
Physical gift cards:
In order to redeem your classic gift card, please present the physical gift card when you are ready to pay at the restaurant. Without the gift card present, restaurants are not able to redeem classic gift cards.
Digital gift cards:
In order to redeem your digital gift card, please present the gift card page, either as a print-out or on the screen of your device. This page will show the gift card number and barcode, which are needed to redeem the card.
Yes. In order to use your gift cards as payment for take-out, you will need to place your order directly with the restaurant. The payment will be taken at the time of pick-up.
Please refer to the restaurant’s website for hours of operation and contact for placing your order.
Note, STARR Restaurants Gift Cards are not compatible forms of payment for third party food delivery services (i.e., Caviar, Dining In, Grub Hub, DoorDash).
Online:
You can purchase a physical or digital gift cards by clicking on the product image links above.
By Phone:
If you wish to place an order by phone, please call 215-27-STARR (78277). Our office hours are Monday-Friday, 10 AM-5 PM EST.
In Person:
Physical gift cards are available at all STARR locations. You can visit our participating locations to purchase our physical gift cards. Click here to see a full list of participating restaurants.
Note, La Mercerie does not sell gift cards at this time.
We have several shipping options for classic gift cards with various speeds:
United States Postal Service:
Standard (5 – 10 Business Days) *No Tracking
Priority, with Tracking (2 – 5 Business Days)
FedEx:
Ground (Up to 5 Business Days)
Express Saver (3 Business Days)
2Day (2 Business Days)
Standard Overnight (1 Business Day, Delivery by 5 PM)
Priority Overnight (1 Business Day, Delivery by 10:30 AM)
First Overnight (1 Business Day, Delivery by 9 AM)
Shipping rates may vary depending on shipping address and order volume.
Business days are Monday-Friday. Orders placed before 1PM EST Mon-Fri will be shipped same-day; orders placed after 1PM EST will be shipped the following business day.
We also offer a $20 courier service option for addresses within the Philadelphia area. Please note that there must be a secure place to deliver to, i.e.: mailbox, door attendant, front desk etc.
If you need delivery asap we also have a digital gift card purchase option available, which will deliver directly to the recipient’s inbox with no shipping fees necessary.
The physical gift card will arrive in a STARR Restaurants branded envelope and easily identifiable.
All classic gift cards come with our standard Starr branded cardstock holder. We also offer a premium gift packaging option, with soft matte finish and magnetic closure.
Both holders have ample space for a To, From and Message.
Each gift card comes complete with your personalized handwritten note.
When adding gift cards to your cart, you can enter your personalized message under the ‘Optional Message’ field. Our team handwrites all messages for added touch of care.
For an added special touch, we recommend our premium gift card packaging, with soft matte finish and magnetic closure.
SMS/Text is not available at this time for sending our digital gift cards, however you can absolutely send them via email to yourself or directly to the recipient.
Options to send at specific date and time are available to select during the purchase process, before checkout.
If you do not select a date and time, it will send shortly after purchase is complete.
Our gift cards do not have an expiration date and do not decrease in value over time. Any balance left after redemption will remain on the gift card until it is fully redeemed.
There are no black-out dates or restrictions. Our gift cards can be used towards your purchase of food, beverage, tax, gratuity and merchandise.
Gift cards cannot be purchased with a Starr Restaurant gift card.
